Cancellation policy

1. Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

2. Cancellation period

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

3. Address

In order to exercise your right of withdrawal, you must inform Windreiter UG(Haftungsbeschr√§nkt) ([email protected]) of your decision to withdraw from this contract by means of a clear declaration (e.g. an e-mail or letter sent by post). You can use the attached cancellation form for this purpose, which is, however, not mandatory.

4. Compliance with the deadline

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.

5. Following the cancellation

If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

6. Right of retention

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

7. Returning the goods

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days.

8. Costs of return

You shall bear the direct costs of returning the goods.

9. Value replacement for contracts for the delivery of goods

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.

Cancellation form

If you wish to cancel the contract, please complete and return this form:

Download PDF Form